We want you to be absolutely pleased with your VoluptuArt purchase.
If you are unhappy with your purchase for any reason, you may return it for an exchange or refund within 30 days of the date you placed your order. The first step is to call or email us to let us know you would like to make a return or exchange. Call: 510-868-4912 or send an email to: returns@VoluptuArt.com
Returns & Exchanges
You must return the merchandise in its original packaging along with the packing invoice. Both the item & the packaging must be in the same condition as when you received it to be eligible for a refund or exchange. Return shipping and handling will only be refunded on damaged items. We recommend that for your protection you return your package by insured mail.
If any of the products in your order are damaged, please let us know immediately by email or phone. We will determine whether there needs to be a claim filed with the mail carrier and what the next steps in the process will be. If the exterior packaging is damaged, please save all of the original packaging for the shipping carrier to review.
Your refund will be applied to your credit card or to your PayPal account once your return has been received and processed.
Send returns to:
5861 Bernhard Ave
Richmond, CA 94805